We hope your jewelry purchase has exceeded your expectations. However, if you would prefer an exchange or full refund, you may return your item within 30 days of purchase (custom and made-to-order pieces excepted). We accept returns for refunds or exchanges on most jewelry, except on items that have been worn, altered or damaged in any way. Items must include a copy of the receipt. Unless the item was defective, we do not credit shipping charges. Your total cost minus shipping is the amount we will refund. If the item was defective, naturally we will take care of all your expenses. If you request a refund, your account will be credited within three days of receipt of the item. For all returns & exchanges, we recommend you ship your merchandise insured. We do not accept refunds or exchanges after 30 days.
Ring Size Returns:
In case you miscalculate your ring size and need another ring, we will ship out the second ring (after receiving the first one back) for a reduced cost of $3.00 (First Class Mail). We will use the credit card used in the original transaction for this additional expense. If Paypal was used, we will send you a Paypal request for these funds as Paypal does not allow us to reauthorize or charge from the original transaction. You may also send a Postal Money Order. Ship the item (within 30 days) to: "Moonstone" 2525 Arapahoe Ave. Ste. E4-131, Boulder, CO 80302.
Exchanges are simple. You can return your jewelry within 30 days of purchase to exchange it for another selection. For an exchange, we will issue you credit for the price of the item (minus any shipping charges). You can apply this credit to the purchase of any other selection of your choice. If you have any questions about our return procedure, please don't hesitate to Contact us or call us at 1-800-557-4583. We do not accept refunds or exchanges after 30 days.
Gold, Silver & Mixed-Metals Returns:
While we stock most of our Silver & Mixed Metal Jewelry (Silver w/ Gold), most of our gold pieces and some of our silver and mixed-metals pieces ARE made-to-order and thus considered "custom". While we guarantee the craftsmanship of these pieces, we cannot offer a full refund on jewelry that we have custom made for you. If you cancel or return these pieces for any reason other than workmanship defects, we will retain 30% of the purchase price on all gold items & 50% of the purchase price on silver and mixed-metals pieces.
While we stock most of our Silver & Mixed Metal Jewelry (Silver w/ Gold), All of our Titanium Rings are made-to-order. While we guarantee the craftsmanship of these pieces, we cannot offer a full refund on Titanium Rings that we have custom made for you. We will retain 50% of the purchase price on all returned Titanium Rings.
If you order a titanium ring too small, we can increase the size about 1 size (depending on the ring style) for an additional $35.00 incl. ground shipping.
If you need the size increased by more than one ring size, this will require the ring to be remade. When we receive the original ring back from you, we will remake it to your correct size specifications for 35% of the original cost of the ring.
If the ring is too large, we cannot make it any smaller and it will have to be remade. When we receive the original ring back from you, we will remake it to your correct size specifications for 35% of the original cost of the ring.
Please see our section on Custom Ring Design.